Our Policies & Legal Documents
We are committed to transparency, accountability and the highest standards of care. Below you will find all of our policies and legal statements. If you need any document in an alternative format, please contact us and we will be happy to help.
Privacy Notice
How we collect, use, store and protect your personal data in line with UK GDPR and the Data Protection Act 2018.
Cookie Policy
What cookies we use on this website, why we use them, and how to manage your preferences.
Terms & Conditions
The terms governing use of this website. A separate written care agreement governs each care package.
Complaints Policy
How to raise a concern or complaint about our service, and the steps we take to resolve it promptly and fairly.
Accessibility Statement
Our commitment to making this website accessible to everyone, including our conformance level and how to report issues.
Modern Slavery Policy
Our commitment to preventing modern slavery and human trafficking in our operations and supply chains, in line with the Modern Slavery Act 2015.
Safeguarding Statement
How we protect adults at risk of abuse or neglect, including our safeguarding procedures and reporting routes.
Whistleblowing Policy
How staff and partners can raise concerns about wrongdoing safely and confidentially without fear of reprisal.
Duty of Candour Statement
Our commitment to openness and transparency when things go wrong, including how we inform and support those affected.
Accessible Information Standard
How we meet the NHS Accessible Information Standard, so that people with communication needs get the right support.
Cancellation and Fees
Cancellation, notice periods, fees and payment. The one page on our site that carries the figures, with your care agreement as the binding version.
Have a question about our policies?
Our team is happy to discuss any of our policies in plain English. Call us or send a message, we will get back to you today.