Home care in Maidenhead

Areas we cover in and around Maidenhead

Maidenhead town, Boyn Hill, Cox Green, Furze Platt, Pinkneys Green, North Town, Altwood, Braywick, Oldfield, Belmont, Woodlands Park, and out to Bray, Holyport, Cookham, Cookham Dean, Cookham Rise, White Waltham, Hurley, Littlewick Green, Burchett's Green, Touchen End and Waltham St Lawrence.

Which council you deal with

Adult social care is the Royal Borough of Windsor and Maidenhead, and the team is the Front Door team on 01628 683744. There is an online referral form on the council's social care portal, and the offices are at the Town Hall on St Ives Road.

Maidenhead has the most tangled postcode boundaries in Berkshire, so this is worth two minutes of your time.

Taplow has a Maidenhead SL6 address but is Buckinghamshire Council, not the Royal Borough. Bisham has a Marlow SL7 address but is the Royal Borough. Datchet and Horton have Slough SL3 addresses but are the Royal Borough. Waltham St Lawrence has a Reading RG10 address but is the Royal Borough.

If you are in any of those, the address on your bills is a poor guide to who arranges your care. Check the postcode or ask us.

Out of hours it is the shared Berkshire Emergency Duty Service on 01344 351 999.

Coming home from hospital

For A and E it is Wexham Park Hospital in Slough, run by Frimley Health NHS Foundation Trust. Heatherwood in Ascot handles planned surgery and has no emergency department.

St Mark's Hospital on St Mark's Road is Maidenhead's community hospital, and it is a shared site. Berkshire Healthcare runs Henry Tudor Ward, a short stay rehabilitation ward, along with an assessment and rehabilitation centre and a range of outpatient services. Frimley Health runs its own outpatient clinics there. Parking is currently free.

Please note there is no longer a minor injuries unit at St Mark's. It closed during the pandemic and has not reopened. The nearest Berkshire Healthcare minor injuries unit is now at West Berkshire Community Hospital in Thatcham, which is a long way. For anything urgent it is Wexham Park. Older leaflets and some websites still say otherwise, and that is the kind of mistake that matters when somebody has had a fall.

The memory clinic covering Windsor, Ascot and Maidenhead is in the town centre at Nicholson Walk, on GP referral.

Hospital discharge in the Royal Borough is handled by a named Hospital Social Work Team, working to a home first approach, and short term reablement after illness or injury is delivered through Optalis.

Local support in the area

Names are genuinely confusing here, so to be clear about who is who.

Alzheimers Dementia Support, known as ADS, is an independent local charity based on Queen Street with a shop on the High Street. It is not the Alzheimer's Society. It covers Windsor, Maidenhead, Ascot and Slough and runs regular groups.

Age UK Berkshire is the Age UK branch covering Maidenhead, and publishes a Windsor and Maidenhead programme of activities each month. Age Concern Slough and Berkshire East is a different charity with several shops in Maidenhead, though its day centre is over in Old Windsor.

If you have a dementia diagnosis, the Dementia Care Advisors are the point of contact, delivered by Optalis for the council. They run free monthly support groups with speakers, including one specifically for Black, Asian and minority ethnic families with information available in Urdu.

Elizabeth House in Cookham has been running since 1981 and is the long standing day centre for the Cookhams: freshly cooked lunch, chair exercise, quizzes, a theatre club, a chiropodist and a hairdresser on site. Around two hundred members and sixty volunteers.

For transport, People to Places is the Royal Borough's dial a ride and Shopmobility charity, running since 1989, with Shopmobility in both Maidenhead and Windsor. Worth knowing: the council does not arrange hospital transport, so for an appointment you contact the clinic directly. And there is a blue badge drop in clinic at the Town Hall every Thursday morning, which saves a lot of form filling.

Care services in Maidenhead

Whatever support your family needs, we provide it across the area, built around outcomes, not the clock.

A note to you, if you're receiving care in Maidenhead

This is your home in Maidenhead, and it stays your home. Our team are here to support you in the way you want, with respect for your routine, your privacy and your choices. We do our best to send the same friendly faces, and we tell you straight if we ever cannot. You can always tell us if something isn't right. We work for you.

Let's talk about care for your loved one

Speak with our team today. There is someone on call outside office hours, so if something happens in the evening or at the weekend you are not left waiting until Monday.