Accessibility statement for apexcaring.co.uk

Our commitment

We want as many people as possible to be able to use this website. We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA. That is the recognised standard for making websites accessible to people with a wide range of needs, including people who use screen readers, people who cannot use a mouse, and people who need to zoom in or change colours to read comfortably.

What we have tested

We test this website using a combination of automated tools and manual checks. So far we have tested:

• Automated accessibility checks using Pa11y across every page.
• Keyboard-only navigation, to make sure every action can be completed without a mouse.
• Screen reader testing with NVDA and VoiceOver on key pages.
• Colour contrast checks on text and buttons.
• Page structure and heading order for screen reader users.

What does not yet meet the standard

We are honest about the parts that are not perfect yet. The following items are known to us but have not been fully resolved:

• [PLACEHOLDER: Keith to confirm the list of issues from the latest Pa11y report.]
• [PLACEHOLDER: Keith to confirm the list of issues from the latest manual test results.]
• Some embedded third-party content, such as booking forms and maps, may not fully meet WCAG 2.2 AA. We are working with our suppliers to improve it.

We do not claim a level of conformance we have not tested for. Once the items above are resolved, we will update this statement.

How to request content in another format

If you need any information on this site in a different format, such as large print, easy read, audio or another language, please contact us. We will do our best to provide it.

How to report an accessibility problem

If you find an accessibility problem that is not listed here, or if you think we are not meeting the requirements of the Equality Act 2010 or the Public Sector Bodies Accessibility Regulations 2018, please contact us. We take your feedback seriously and will respond promptly.

Our full policy is available on request. Call 0118 391 3542 or email care@apexcaring.co.uk.

This statement was last reviewed in September 2026. We review it at least once a year, and whenever we make significant changes to the website.

Need this site in another format?

Call us or send a message and we will help you access the information you need.